- Drive Product Vision: Execute and refine the product vision to achieve market fit and user satisfaction in the B2B SAAS sector. - Lead Agile Teams: Shape and guide product teams using agile methodologies for effective and efficient product development. - Strategize for Market Fit: Develop strategies to address market needs and user feedback, ensuring continuous product improvement. - Stakeholder Collaboration: Collaborate with stakeholders to integrate their needs and feedback into the product development process. - Cross-Functional Coordination: Work with sales and engineering teams to align product strategy with business goals. - Track Product Goals: Define and monitor key product metrics to achieve desired outcomes and success in the market. - Risk and Quality Management: Oversee risk mitigation and quality assurance to maintain high standards in product delivery.

Experienced/PMP certified Project and Product Manager with 10+ years of experience in leading cross-functional teams to deliver successful products and projects. Competencies: Product management, Project management, Agile development, Waterfall development, Cross-functional team management, Leadership, Communication, Problem-solving, BA. I have a proven track record of managing the entire product development lifecycle from idea generation to launch and have experience in both Agile and Waterfall methodologies. My strong leadership, communication, and problem-solving skills allow me to effectively manage stakeholders, resources, and timelines to deliver projects on time and within budget. Successfully executed projects in domains such as: 1. Banking and E-commerce 2. Human Management Capital 3. Healthcare 4. Secure and virtual email/phone calls 5. 3rd party integrations 6. SSO (Okta, PING) integration, etc. 7. No-code, low-code projects Experience in strategic planning, research, analysis, requirements gathering, technical documentation creation, QA testing, and product launch of many products, collaborating with designers to create clear, visually appealing UI and UX, managing the product backlog, and coordinating its delivery with the development team.

- Develop and communicate a compelling roadmap for my Product domain, leading discussions with Engineers and Business Stakeholders. - Develop a product vision for the respective product domain and build a crisp strategy through qualitative and quantitative research, and present findings in a concise manner to get stakeholders' buy-in. - Lead the ideation and development of new product features, leveraging user research, no-code tools, market insights, and customer feedback. - Prioritise product initiatives based on impact, effort, and strategic alignment in a way that gets buy-in from the broader team. - Rally design and engineering teams to ensure timely and high-quality delivery of product features, while building a fun and inclusive culture around your product domain - Collaborate and build a strong rapport with sales and customer success teams to drive product adoption and customer satisfaction. Lead cross-functional teams to foster a culture of collaboration, innovation, and continuous improvement.

- Market investigation, defining, specifying product features, requirements, and product vision; - Managing the product backlog and prioritizing needs; - Translating product strategy into detailed requirements and prototypes; - Act as a lead tester and ensure proper functionality of the product by estimating, prioritizing, planning and coordinating testing activities; - Ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved; - Work closely with all stakeholders, as well as technical teams to produce specifications for the product that delivers functionality, and value.

- Responsible for internal processes digitalization, i.e. investigation, action plan creation, project implementation, testings; - Create, develop and deploy solutions that are aligned with the Bank strategy; - Manage time, cost, scope, issues, risks and quality components of change management tasks; - Manage and assess change impact of any potential scope changes; - Conduct Change Management/Projects Post Implementation Review to ensure a successful outcome; - Able to plan interim solution models that support the business through transitional processes;

-Perform project requirements gathering and analysis; - Develop and implement test plans to ensure the successful delivery of a project; - Accurately determine, assign, track, and manage project tasks, activities, documentation, and time - information per internal standards; - Develop a digitalization plan for internal processes, and find appropriate vendors/solutions; - Implement the bank's digitalization projects; - Defining project roadmaps and delivery plans; - Communicating project status to the team and a wide range of stakeholders; - Escalating risks and issues to the project board;

- Defining project roadmaps and delivery plans - Communicating project status to the team and a wide range of stakeholders - Escalating risks and issues to the project board - Preparing Invitations to Tender to support the outsourcing of projects - Measure project performance using appropriate tools and techniques - Finding and then engaging with the right personnel to find swift solutions to problems - Ensuring that project documents are complete, current, and stored appropriately - Regulation of current issues of electronic payments, development and involvement of new partners -Upay Service operations and development -Credit Sales operations, development and involvement of new partners - Payment means (cash payment terminals, banks, on-line and electronic top up solutions) implementation and development -Financial services and payment means projects management, leading of implementation and development projects.

- Lead the overall planning and implementation of sales related special projects; - Assemble and coordinate staff involved in the project, and provide direction and support; - Manage project budget and resource allocation; - Plan and schedule project timelines; - Constantly monitor and report on progress of the project to all stakeholders; - Implement and manage project changes and interventions to achieve project outputs; - Evaluate the project and assess the results.

As a Operations and MI reporting Team Leader in HSBC Bank I was responsible for: - secondary control of all seven branches, i.e. I did external audit by PFS side before our official audit, check and control if all forms, cash flow are up to date, if all documents, transaction are made according to procedures - all external and internal audit notes implementation - making proposals and recommendations to maximize contribution to the Bank’s profit and growth whilst minimizing inherent credit and operational risks - keep abreast with changes in reporting standards, relevant laws and regulations touching all reporting, analytics and operations across the Banks in Armenia and etc.

- To develop and improve operational risks controls and approval/recommendation process which deliver effective risk management and optimum efficiency, - Control and Manage PFS Loan / Card Approving by set limits - Monitoring of PFS lending portfolio and providing information on received loan applications tendency - Effective communication with Credit Operations and Branches

- To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA's). - Lead and schedule branch operations to assure that customer transactions are processed accurately, efficiently, and courteously. - Identifying prospective customers and promoting increase in HBAM products sales through created Leads in CRMS - Approve transactions and maintenances according to Bank policies. - Checking and signing personal account packages, examining tellers' reports of daily transactions for accuracy. Review loan and card applications and relevant documents - Demonstrate leadership to develop the enthusiasm needed in a retail and corporate sales culture. - Carries out Team Leader’s responsibilities in accordance with the organization's policies. Planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. - Ensures that personnel are well trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. - Identify the developmental needs of others and coach, mentor, or help others to improve their knowledge or skills. Track individual employee progress and assists with performance appraisals as required. - Ensures that all security procedures are followed. Propose amendments to procedures and monitor their implementation after the approval .

- Ability to understand customers’ needs and provide appropriate solution and attention. - Identify cross-sell opportunities during customer interaction. - Consistently deliver quality service to our customers to achieve total customer satisfaction. - Solicit customers’ feedback and identify problem trends for improvement actions. - Assisting customers with their inquiries, escalate/ re-direct problems when appropriate

- Analyze the consumer loans applications received from branches according to Bank’s standards and risk acceptance criteria (client’s profile, financial status and credibility, financial and risk ratios…etc.); -Submit her decision (approval/rejection) with justified comments to the Head of Documentary operations department for final approval/rejection (according to the retail approval authority table applied in ITB (International Trade Bank); - Study the rescheduling of retail loans according to the pre-set limits; - Coordinate with branches if loan documentation is incomplete or inaccurate; - Analyze import and export Documentary Credits amendments, Standby Letters of Credit and check documentary collections.

Banking and financial operations, Banking and financial operations

Economics, Economist

Project Management Institute, PMP certified

British Council in Armenia, English language test