To Current City Yerevan Position 2nd assistant to General Manager for F&B Country Armenia I started the preopening process of the F&B department and organized the opening of this service. The main duties are the control of the working process of a restaurant, bar, banquet event, kitchen, stewarding, and sales and catering. Under my supervision I have more than 25 employees who I designate to different positions and tasks, sometime multitasking. I am responsible for all managerial duties, starting from budgeting, controlling and cost calculations, as well as the enhancing and maintain highest five star customer service by training and coaching and ensuing the financial profitability of the department. Job responsibilities: -Responsible for making menus. -Managing the food quality of the hotel. -Managing the food inventory. -Ensure the hygienic environment in the hotel. -Managing the food cost. -Coordinating with the chef for food and equipment requirements. -Sending the requirements to the purchase department and make sure that quality goods purchased. -As per the requirement, hiring the staff and organizing training for them. -Ensure the room services are done on time. -Checking for customers complaints and taking action on them. -Working towards improvement of customer satisfaction. -Interacting with the guests. -Organizing parties and events for customers. -Responsible for complete management of the events including food, drinks, music etc. -Managing the team of 25 food and beverage staff and chefs. -As per the requirement working for long hours including night. -Scheduling the working hours and timing for the team. -Ensure that all the policies are being followed. ;

I worked for six years in Ararat Park Hyatt Hotel in Moscow, Russia. I started as a waiter was promoted up to the 2nd assistant to General Manager in Hyatt Place, Yerevan in Armenia. My duties and responsibilities: Ensued compliance to all hotel standards. Greeted all customers coming to facility pleasantly. Maintained neat and clean work area. Performed regular check on tables. Provided briefing to oncoming shift. Trained all employees in various activities. Provided highest level of customer experience. Monitored inventory for facility and placed purchase orders. Administered sales transactions and generated revenue. Managed communication with all team members. Monitored performance of all team members.

I started to work in this hotel from zero level. We agreed with management that I will get training from zero to highest level. Four Season hotel is one of the most famous and has the highest standards in hotels in Cyprus. I started to work in all departments. During my education in College of Tourism and Management, this was a great chance to get experience while studying. It helped me to understand how a hotel really works and get experience in general hospitality business. It was a lot of work, but I did everything to work all my free time during my training and study. I got the chance to develop my skills in public relation, marketing, front office and especially with VIP guests, housekeeping, F&B department, which became my favorite place to work and grow. I stared working in the café to see how the system works, banqueting, and finally in the restaurant, where I stared as waiter and finally became assistant of Maitre- d’hotel in one of the best restaurant in Cyprus – Mavromatis Gourmet Restaurant (a franchise from the French “Mavromatis»). I left because of completion of my education in Cyprus.

Hotel and Tourism Managment, Bachelors Degree

Faculty of Theology, Bachelors Degree