• New Banking products/payment options development • New Banking Marketing approaches entering rural markets • Case studies of best world practices by promoting micro financing services in regional markets • Customer service assessment and standards development • Sales management consulting to SMEs

• Development of company expansion plan • Set up of company offices and operations in Belarus and Ukraine • Staff recruitment and placement • Relationship building with new stakeholders

• Set up of company policies on Purchasing, Logistics/Warehousing, Customer Care and G-shop service point • Set up of following functional departments: Purchasing, Logistics, Customer Care and G-shop service point • Responsible for International cooperation and supply chain set up • Development of Sales plan for Customer care staff • Involvement in Market entry and overall marketing activities • Functional Armenian branch • Responsible for recruitment of all new staff

• Customer Service quality assessment and improvement • CRM system administration • Customer service related staff training and coaching • Bank procedures improvement to ensure Customer Service Standards duly maintained • Preparation and update of Customer service related procedures

• Sales management: Customer needs analysis, customer segmentation, sales tasks distribution, sales process monitoring and evaluation, potential customer visits, cross and up selling activities, cold call activities, sales reporting, competitor mystery shopping and products analysis, sales presentations in customer premises, individual customer package negotiation etc. • Small and Medium enterprise engagement and consulting • Loan applications solicitations and further review and approval • Staff management and training • Transactions and operations management • Administrative management • Customer service management

• Assessment of economic and community development needs in Armenia. • Strategic planning and objectives set up. • Cooperation and consulting for regional business centers • Direct consulting for local SMEs in the fields of staff capacity building, customer service, strategic planning, financial management and overall business development • Assistance for young entrepreneurs in setting up new businesses and development of entrepreneurship among young generation in regions • Networking and Communication with Stakeholders (SMEDNC, Ministry of Economic Development, Ministry of Youth and Sport, Ministry of Education etc) • Monitoring and Evaluation of volunteer projects • Reporting to Stakeholders and US Peace Corps Headquarters • USAID funded Small Project Assistance grants approval committee member • Coaching, training and performance consulting for partner organizations and volunteers

• General management of the DFID funded 8 months project in Tavush region • Design and management of community development projects • Networking and Communication with Stakeholders • Monitoring and Evaluation of community development projects • Reporting to Stakeholders and DFID Headquarters • Coaching, training and consulting implementing partners Community units and local authorities

• Establishment of the Joint Venture with Chinese counterparts • Participation in various business meetings and negotiations. • Preparation of the necessary paper work for the JV. • Employment of the administrative and office staff of the JV • Participation in various international industrial exhibitions, shows and fairs. • Two months of business orientation training in the USA

• Shared supervision of a multitask employment office • Complete responsibility for over 1000 employees and those duties included housing, transportation and any issues relating to park day to day operation. • Staff recruitment, interviewing and placement • Staff coaching and orientation for new staff

Business Administration, Management

International Economic Relations, Economics and Management of the Enterprise (by industry)