Managing the total sales efforts within the hotel to generate pro-actively revenue. Developing and recognizing accounts, prospects. Maintaining on a regular basis the contacts to the local and international Travel Trade and is involved with all the agreements/contracts the hotel has with major Tour Operators, etc. Aware of the market trends from all the existing and potential feeders. Ensuring that the Hotel consistently disposes of an adequate, motivated and skilled personnel within the sales team. At all levels and at the right time, with considering both, customer oriented (quality) as well as commercial aspects. Caring that sales office administration and filing is properly organized and according to the standards. Identifies pro-spective accounts and establishes goals by analyzing historical data and other statistical information and also by conducting accounts interviews and preparing customer action plans. Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied in due time.Prepares and transmits the Call Reports on a weekly basis to the General Manager. Establishing a Monthly Report which includes the summary of the past activities, prospection and trends, and analyses competitor’s sales and promotion efforts, forecast for all sales activities & production/conversion figures. Involvement in establishing the Price Policy together with the Hotel’s management .

Leads and supervises all relevant activities within all departments of the hotel operation. Responsible for the commercial results of the operation. Ensures that the hotel consistently disposes of an adequate, motivated and skilled personnel at all levels. Achievements of commercial results of his area of responsibility, on short and long term. Financial expenditure, contracts and agreements . Constant awareness of the general market trends (local, domestic, international) and the activities of competitors. Up-keeping and improvement of contacts to business partners Implementation of adequate control tools to monitor the commercial situation in all aspects, daily, weekly, monthly and year to date. Management, control and supervision over all departments and staff of the hotel. Personnel development within the hotel, quality and quantity of executive staff, fluctuation and turnover, satisfaction and level of training. Promotion and motivation of subordinate employees to ensure optimum performance. Ensuring a high standard of skills and know-how on a professional (training) level. Management and supervision in particular of technical matters (systems and maintenance). Promotes and encourages contacts within the establishment, collaboration and coherence with colleagues, the staff units and other corp. offices. Line responsibility for the hotel measured by organizational degree, maintenance in corp. business policies. Efficient and effective application of personnel, initiation and monitoring of corrective measures to ensure adherence to set financial budgets. Personal support of direct subordinates in their functional and operational tasks. Establishing hotel budget. Supervising the operation of the hotel to maximum efficiency to achieve the highest volume of sales and profit goals as outlined in the budget planning. Works with all departments of the hotel in any function directly or indirectly pertaining to expense and finance. Keeps them informed of their departmental expenses and investigates all items that appear questionable. Checks, supervises and controls all purchases, disbursements, payroll and expense of the hotel. To issue the monthly Financial Report. Submits tax returns and other government reports to the proper authorities on a timely basis. Working with Acc. Department on payroll control, payroll budgets and procedures.

Responsible for a smooth and correct administrative operation. Strong accent was given to the hospitality towards the guest as a prime goal and thus to maintain and develop the attitude of the related staff. Close co-ordination between, Housekeeping, Guest Relation as well as Food and Beverage regarding regular and especially irregular business. Repeat Guest Data Base. Personally responsible of a correct and up-dated data base for address material for foreigners as well as locals and residents, according to selection standards of the Hotel. Responsible for correct welcoming of all guests. Monitors check-in, ch-out also for groups and gives total attention and dedication for customers. To effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinates proper actions with other departments, informs General Manager about serious matters. Monitors and assures proper and fast handling of any kind of messages for hotel guests. Co-ordinates working schedule and makes sure they are up-dated with needed information on a regular basis. Responsible for neat and clean appearance of the staff. Monitors the staff for correct uniforms. Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur. Reviews General Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.

Repeat Guest Data Base: personally responsible of a correct and up-dated data base, for address material for foreigners as well as locals and residents, according to selection standards of the Hotel.Guest Receiving: Responsible for correct welcoming of all guests, monitors check-in, also for groups and gives total attention and dedication for customers. Taking care of customers: Takes as well care of “Concierge” service. Concerned about offering a wide information scale. Supervision of organization and sales of all sorts of guests activities and the correct handling and charging. CIP/VIP: Concerned in taking special care of any kind of VIP treatment according to internal regulations and standards. To effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinates proper actions with other departments, informs General Manager about serious matters . Monitoring and assuring proper and fast handling of any kind of messages for hotel guests.Makes sure of quick and professional connecting, especially for incoming long distance calls.Co-ordination and information with all departments of the Hotel .

Opens and closes the bar at the specified times. Prepares, mixes and serves beverages of all types. Receives and stores supplies and accounts for their use. Maintains cleanliness of immediate work area, equipment and utensils. Ensures security of bar area and supplies. Removes empty glasses, bottles, ashtrays and litter after serving. Provides service in lounges and dining rooms during special events. May be asked to perform duties of a similar nature not specifically itemized above.

Specialist of Political Science and English Language, Master Degree