• Manage company’s all administrative and financial operations • Strategic and financial planning • Development and implementation the Company’s efficient commercial activity

• Coordination of the projects on the development and integration of VAS services, prospective technical solutions and technologies • Building of effective sales system of existing services of the company (VAS-services based on different technologies: SMS, USSD, IVR, RBT, LBS, STK / DSTK, ICB for mobile network operators ) • Partnership with content developers, mobile operators • Presentation of difficult technical projects in understandable way for clients, preparation and signing of contracts. • Financial Management.

• Developing client relationships and expanding cooperation • Promotion of the services of the Agency • Established and implemented client service standards • Monitoring clients' satisfaction, foresee issues • Participation in the drafting of bids followed by presentations • Developing long-term plan of Clients’ development and work towards it • Understand clients’ Strategies and create opportunities for the agency to develop campaigns in support of these. • Monthly and quarterly control of sales plans • Organization and control of all employees work in the Groups of Client Service Department

• Coordination of the projects on the development and integration of VAS services, prospective technical solutions and technologies • Building of effective sales system of existing services of the company (SMS, MMS, STK menu, Voice voting, IVR, USSD, WAP, etc) • Development of new products on the basis of existing technical solutions • Calculations of business cases, technical and economic justification of the projects • Partnership with content developers, mobile operators (Orange Armenia, VivaCell-MTS, Beeline) and clients • Presentation of difficult technical projects in understandable way for clients, preparation and signing of contracts. • Financial Management. Development of company budget

• Start up, Registration of the company • Strategic and financial planning of the company • Development the Company’s efficient commercial activity • Promote BTL, ATL and PR services in the local market • Promote digital advertising in the market • Research competition, establish and maintain competitive pricing in the market • Business Development. Coordination and supervision of key projects, negotiations and contracting with key & strategic partners • Profitably manage the supplier base, negotiate terms and conditions

• Launch of the Operations in the Caucasus Region (currently Armenia, later Georgia) • Registration of the local company • Started up company from the scratch, defined its goals and objectives, and managed its operations up to date • Promote BTL services in the local market • Development of the strategy along with the Sales targets and forecasts • Development of company budget and monthly, annual reports • Business Development. Coordination and supervision of the projects • Negotiations and contracting with key & strategic partners (the main partner Beeline/Armentel – mobile operator) • Market development activities with key clients and distributors • Managing a network of more than 7000 Point Of Sales • Managing staff of 30 employees.

• Defined goals and objectives of Sales and Customer Care Department, and manage its operations. • Development of the Sales Strategy along with the Sales targets and forecasts • Develop, manage and motivate Sales and Customer Service Department employees split into 4 units (Corporate sales, Retail sales and Distribution Channels, Customer Care and Call Center) • Maintain close cooperation with Marketing Department to support the fulfilment of mutual objectives • Development of Corporate Sales/ key account practices and systems to cope with the needs of customers with continuous up and cross selling activities • Attract new corporate clients along with set sales goals. Negotiate and sign contracts with key & strategic partners • Develop and manage a network of distributors/dealers and POS • Monitor all related operations of financial, legal, or administrative nature. • Direct and monitor sales activities in the market and POSs. • Monitor availability and presentation of advertising materials in the market • Monitor Service Centers Activities and ensure smooth operation • Ensure efficiency and high quality customer interactions. Ensure continuous contact with customer and analyze feed back • Organize customer needs surveys. • Experienced with ISP concepts, products, and services • Propose and develop new policies and procedures • Develop all kind of sales weekly, monthly reports

• Started up the Sales Unit from the scratch, defined its goals and objectives, and managed its operations up to date • Managing a network of more than 60 dealers and 5000 Point Of Sales. This includes all related operations of financial, legal, or administrative nature • Managed to acquire more than 1600 corporate clients with continuous up and cross selling activities • Managing a staff of 15 employees split into two sections (Corporate and Distribution Channels) • Development of the Yearly Sales strategy along with the Sales targets and forecasts • Development of the Sales yearly budget and the yearly report to compare the real spending against the predicted budget • Managed several key projects that involve several Units and departments (Prepaid subscribers registration, 094 prefix, etc.) • Design and follow up implementing all kind of Sales daily, weekly, and monthly reports needed for different purposes (Analysis, monitoring, trends etc.) to make sure that objectives are met as planned • Remain abreast of market and trade conditions to implement quick alterations to prevailing programs, and recommend new products • Safeguard and contribute to the enhancement of the company’s image in the telecom and communication corporate market • Supervise monitoring of sales activities in the market and POSs. Evaluate dealership applications and sign agreements with the best candidates • Development of Corporate Sales practices and systems to cope with the needs of customers and achievement of goals and objectives • Propose and develop new policies, procedures, plan and direct company’s corporate sales activities • Negotiations and contracting with key & strategic partners • Market development activities with key clients and distributors • Experienced in products and services development (Marketing), Sales promotions, and communication • Good experience with Telecom concepts, products, and services • Skilled in planning, reporting, and documentation

• Design and follow up on the implementation of the EF/Armenia Administration and People Management Policies and Procedures • Providing assistance and support in the recruitment, orientation and development of the staff of the EF/Armenia. Development and implementation of staff capacity development plans • Office inventory management • Supervising the maintenance of the office building, furniture and facilities, including contract arrangements and relationships with landlord, local providers and suppliers • Procurement of office furniture, supplies and equipment • Organization/ arrangement of conferences, seminars, retreats etc… • Supervision of the Administrative staff and Office Support Staff, including temporary administrative service providers

• General management of the company • Strategic Management and Business Plan Development • Set-up new strategies, policies and procedures • Commercial negotiations and sales management • Development and maintenance of contacts with local business community, media and Government. • Negotiations and contracting with strategic partners, local and international organizations • Marketing research and identification of new potential clients • Project set-up, design, budgeting, development and management: “IT development in arts and culture” project, financed by the grant (6045$) from OSIAF, Armenia won in the competition. • Organization of thematic roundtables, nominations, shows and presentations

• Office logistics operations • Travel arrangements • Business correspondence with foreign counterparts • Company official web site/on-line shop creation and maintenance: translation of technical characteristics for all goods, taking pictures of the goods, pictures processing, making animations/collages) • Daily refreshment of data, data gathering, computer processing • Translation of technical passports of the goods and other translations

International Economics, Bachelor

English language and office management, Bachelor

ITM, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

CSP, Achievement Certificate

American University of Armenia, Achievement Certificate

CSP, Achievement Certificate

USAID, Achievement Certificate

Eurasia Foundation , Achievement Certificate

CSP, Achievement Certificate

EIF, Achievement Certificate