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Male, 53 years, born on 22 November 1971
Armenia, willing to relocate (Russia), prepared for business trips
Customer Service Coordinator / Service Supervisor
50 000 ₽ in hand
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day, shift schedule
Work experience 15 years 9 months
May 2005 — September 2016
11 years 5 months
"K-Telekom” CJSC (VivaCell-MTS)
Call center operator,member of provision support
▪ Incoming receiving calls
▪ Providing information on the company’s products & services
▪ Desining of the network application
▪ Involving customers
▪ Presenting analytics reports to management for understanding customers’ demands and requirements
▪ Creating new contracts & sub contracts
▪ Activating & deactivating prepaid & postpaid phone numbers
▪ Adding deposits,products,Roaming service & etc
August-September 2006: participation in the course in CSP (Certificate of Achievement) * Excellence in Customer Service; Effective Communication Skills; Situation Service; Handling Customer Complaints, Problem Solving & Creative Thinking; Stress & Time Management; Customer Relationship Management; Situational Selling; Excellence in Selling Techniques; Up-Selling & Cross-Selling
March 2010: certificate in training “Work with Conflicting Subscribers. Stress Management
Skills''
July 1994 — October 1998
4 years 4 months
Sport complex <<Dynamo>>
Trainer/instructor
Candidate Master of Sports
Skills
Skill proficiency levels
About me
Friendly,kind,helpful,hardworking,punctual,honest,reliable,conscientious
Higher education
1994
Yerevan State Linguistic University named after V. Brusov
Department of History & English, Teacher of History
Languages
Citizenship, travel time to work
Citizenship: Armenia
Permission to work: Russia
Desired travel time to work: Doesn't matter