- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction - Proactively connect with customers, understand needs throughout lifecycle to maximize customer ROI and services benefits - Ensure customers understand and find full value of our products and services - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services - Perform ongoing analysis of customer engagement and take the necessary measures to increase product usage and adoption - Own closed-loop process for outbound conversations, especially NPS - Work with customers to successfully implement services, reducing time to first use and time to benefit - Write emails, conduct follows up on survey responses, and analyze survey data to ensure customer success - Work to identify and/or develop upsell opportunities.

• Customer oriented project management with its implementation and future follow up • Special project coordination with financial interactions • Carry out of loyalty and retention actions for products upon project • Develop actions for proactive anti-churn programs for inactive customers • Coordinate and control complaint management processes • Develop and coordinate churn reduction and retention strategies • Manage quick wins and win-backs • Propose creative ideas on problem solving • Develop and manage satisfaction inquiries • Develop short and long-term loyalty&retention programs and their budgets, monitor progress and evaluate the performance • Establish competition bench-marking • Establish dashboard (customers retained through pro-active anti-churn management, retention actions, welcome calls and etc.)

Online advertisement implementation on the web-site www.lycos.co.uk using www.doubleclick.com DART Ad-management system • Online advertisement implementation on the reach partner sites www.about.com, www.imdb.com and etc • Ad related financial interactions using www.sap.com SAP accounting software • Special projects assigned by the management-campaigns report, optimization, monitoring • Implementation of 3rd part ads, such as: www.eyeblaster.com, www.tangozebra.com, Adviva, Blulithium, Drive, Adconion and etc • Sales service support: problem solving

Managing of customer support service Financial interactions using “CDR” accounting software & budgeting Communications problems solution Telephone operating and advisory Client advisory

foreign lamguages, Translator/interpreter