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Candidate

Male, 45 years, born on 28 March 1980

Armenia, not willing to relocate, prepared for business trips

Food and Beverage Director

300 000  in hand

Specializations:
  • Restaurant manager

Employment: full time

Work schedule: full day

Work experience 12 years 6 months

August 2014June 2018
3 years 11 months
Hotel Republica

Armenia

F&B Director
Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house Develop and recommend the marketing plans and objectives and manages within those approved plans Implement and maintain F&B sales/marketing programs Direct and oversee development of employees Hire, train, empower, coach and counsel, performance and salary reviews Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations Coordinate food and beverage operations with other hotel departments to ensure efficient guest service Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality Implement procedures to increase guest and associate satisfaction Exercise quality control for both food and beverage Performing daily walk-through to ensure full compliance with Department of Health regulations
September 2013July 2014
11 months
Tsaghkadzor Marriott Hotel / Marriott International Inc.

Armenia

Hotels, Restaurants, Food Service Industry, Catering... Show more

Assistant Director Food and Beverage
Create and nurture a property environment that empathize motivation, empowerment, teamwork, continuous improvement and passion for providing Brilliant service in a new hotel of Marriott International (first year of operation). Directly supervise restaurant, bar and banqueting operations. Focus on the execution of food and beverage activities and promotions to continuously WOW the guests. Respond quickly and proactively to associate’s concerns with providing a learning atmosphere with a focus on continuous improvement. Celebrate and foster decisions that result in success of the team and not only. Demonstrate self-confidence, energy and enthusiasm. Provide service trainings to all associates and ensure associates receive continuous training on service excellence, menu and wine list knowledge. Motivate and encourage staff to solve guest and associate related concerns .Provide proactive coaching and counseling to team members. Develop a relationship with all guests to build repeated clientele internally and externally. Execute F&B marketing plan aligned with the hotel and brand business strategy in order to meet or exceed financial goals. Assist GM as needed with annual Quality audit. Comply with all corporate accounting procedures.
November 2012July 2013
9 months

www.courtyard.com/IKTCY

Hotels, Restaurants, Food Service Industry, Catering... Show more

Restaurant Manager in charge of F&B
Perform the functions of F&B Leader in the property with 208 rooms in remote location (1st international hotel property in Eastern Siberia). Participate in key decisions as head of department and report financial results to the General Manager and Director of Finance. Assist in formulating the company’s future direction and supporting tactical initiatives. Monitor and direct the implementation of strategic business plans that deliver products and services to exceed the needs of the brand’s target customers and property associates. Provide service expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investments for the owners. Create and execute F&B marketing plan aligned with the hotel and brand business strategy in order to increase revenue. Focus on the execution of food and beverage activities and the delivery legendary service to the guests. Directly supervise restaurant, bar and banqueting operations. Organized special themed events on property such as St. Valentine’s Day, Women day, also Mr. Maurice Hennessy Gala dinner and others.
June 2010October 2012
2 years 5 months
Armenia Marriott Hotel, Yerevan Armenia

Armenia

Hotels, Restaurants, Food Service Industry, Catering... Show more

Food and Beverage Supervisor
During shift manage overall operation in 2 restaurants, 2 lounges, ice cream parlor, outside full service Terrace during summer period (7 months). Ensure the overall accuracy of Service standards of company and supported by appropriate documentation in accordance with SOPs. Produce accurate sales reports to support effective profit making. Maintained collaborative relationships with associates and ensured that associates did the same within their teams using available training tools. Improved operations and profitability by creating strongly motivated team. Ensured disciplinary procedures and documentation were completed according to SOPs and LSOPs. Create a working environment that enabled the retention and development of top talent. Ensured hotel policies were administered fairly and consistently.
May 2008July 2009
1 year 3 months
Cafesjian Center for the Arts, Yerevan, Armenia

Armenia

Hotels, Restaurants, Food Service Industry, Catering... Show more

JAZZ Lounge Director
Review all architectural plans for the Jazz Lounge and open air Café in a very impressing American- Armenian project and develop policies and systems for the Jazz Lounge operation. Responsible for the budget and financial control of the department. Researched and order equipment, furniture and tableware. Develop menu concept, entertainment program and events for the Jazz Lounge. Establish and maintain contacts with singers and jazz bands worldwide. Hire and train staff. Pre-opening experience with overall responsibility of the Jazz Lounge – creating concept of the place, interviewing new associates, setting up supply base, grand opening planning, attracting international celebrities for the grand opening of the museum.
December 2007April 2008
5 months
“Lez ami de Jan Jak”/ French Restaurant Chain, Yerevan, Armenia

Armenia

Hotels, Restaurants, Food Service Industry, Catering... Show more

Restaurant Manager
Manage overall operation of restaurants service. Implement and ensure the overall accuracy of Service standards. Maintained collaborative relationships with associates and ensured that associates did the same. Improve operations and profitability by training a strongly motivated team and creating a nice work environment. Ensured disciplinary procedures and documentation were implemented and accurately completed. Create a working environment that enabled development of company loyalty. Organizing Special events for different Embassies in Yerevan and not only. Developing of menu and wine list, creating promotions and loyalty programs for repeated G.U.E.S.T.s. Supplier researches and communications.
April 2004January 2007
2 years 10 months
“Comfort R & V”, Yerevan, Armenia

Armenia

FMCG (non-edible)... Show more

Import Manager
Exclusive import of construction materials from international companies to Armenia. Rich experience in delivering exclusive service and enhancing customer’s expectations. Searching for new partners, materials, technologies and getting permission for importing. Organizing transportation and logistic. Increased importing volume up to 200 containers per month achieved owner goals and increased financial results

Skills

Skill proficiency levels
Hotels
Restaurant Operations
F & B Operanions
Management
Banqueting Operation
Pre -opening
Food Service
Food and Beverage Management
Corporate Events Organization
Event Management
Teambuilding
Team management
Customer Relationship Management
Гостиничный менеджмент
Организация мероприятий
Управление персоналом
Обучение персонала
Подбор персонала
Мотивация персонала
Развитие продаж
Английский язык
Французский язык

About me

Extremely self-motivated leader and energetic team player with over 5 years of experience in managerial positions in hospitality industry, excellent eye for detail, and the ability to achieve high objectives Expert knowledge of F&B operation and hospitality principles including generally accepted management principles and practices Outstanding ability to develop T.E.A.M. thinking Excellent communication skills, strong analytical skills, and uncommon ability to solve complex problems Strong ability to exercise sound judgment and make decisions based on accurate and timely analysis Impressive Creativity High level of integrity and dependability with a strong sense of urgency and results-orientation Uncommon ability to motivate teams to produce quality results within tight timeframes Language skills: Armenian (native), English, French and Russian (fluent) Proficiency in the use of various operating systems and software (Windows 98/2000/XP, MS Office Suite, MS Internet Explorer, Micros, Opera etc.)

Higher education

2001
Yerevan State Institute of National Economy, Yerevan, Armenia
Management, Economist Manager

Languages

ArmenianNative


EnglishC2 — Proficiency


FrenchC2 — Proficiency


RussianC2 — Proficiency


Tests, examinations

2013
Food Safety Manager Certification Training
NSF International, Food and Beverage
2012
BarArts Workshop
Marriott International, Bar
2011
Interviewer Certification Training
Marriott International, HR
2011
Marketing 3.0 - Values-Driven Marketing
Armenian Marketing Association, Marketing

Citizenship, travel time to work

Citizenship: Armenia

Permission to work: Armenia

Desired travel time to work: Up to one hour