1, Personal Assistant to the Director | 2003-2007 | The Chamber of Commerce and Industry  In charge of organizing meetings and making appropriate arrangements.  Responsible for receiving and responding to emails and translating texts. 2, Buying and planning manager | 2007-2009 | Prima Gold (Gold Jewelry shop)  Played an integral role in negotiating with famous brands (Faberge, Roberto Coin, AnnaMariaCammili, Baraka);  Appointed as the Armenian Representative in Italy and I took part in gold exhibitions in Italy;  Responsible for invoicing;  Duties included employee retention, recruitment, and motivation; 3, Buying and planning manager - 2009-2010 | Prima Liga Market-Chain of shops- Escada, MotherCare, TUC TUC  Orchestrated my duties as buying and planning manager while overseeing two different stores;  Attended training seminars in the UK and Spain while making orders for my stores;  Created budgets, worked with invoices, managed stockrooms;  Duties included employee retention, recruitment, and motivation;  Devised the company’s advertising policy while working alongside with the marketing department;  Conducted extensive research regarding the luxury apparel market and the local retail market to forecast potential profitability. 4,Store Manager of Bershka | 2012-2017 | Retail Group Armenia (Zara INDITEX)  Trained in Ukraine for one month  Attending and chairing meetings;  Managing and motivating my team to increase sales and ensure efficiency;  Complete store operational requirements by scheduling and assigning employees;  Following up on work results;  Managing stock levels and making key decisions about stock control;  Analyzing sales figures and forecasting future sales  Analyzing and interpreting trends to facilitate planning;  Addressing staffing concerns such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;  Ensuring standards for quality, customer service and health and safety are met;  Responding to customer complaints and comments;  Organizing special promotions, displays and events;  Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent concerns;  Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;  Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;  Addressing with sales, as and when required. 4,Store Manager of Zara | 2017- current | Retail Group Armenia (Zara INDITEX)  Attending and chairing meetings;  Managing and motivating my team to increase sales and ensure efficiency;  Complete store operational requirements by scheduling and assigning employees;  Following up on work results;  Managing stock levels and making key decisions about stock control;  Analyzing sales figures and forecasting future sales  Analyzing and interpreting trends to facilitate planning;  Addressing staffing concerns such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;  Ensuring standards for quality, customer service and health and safety are met;  Responding to customer complaints and comments;  Organizing special promotions, displays and events;  Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent concerns;  Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;  Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;  Addressing with sales, as and when required. SSkills/Qualifications: Customer Focus, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Rrelationships, Verbal Communication

Mathematic and Informatic, qualified as the Teacher of Mathematics and Informatics

Mathematic and Informatic, qualification of software technician Computer Facilities and Automated Systems Software

American University of Armenia, PROJECT MANAGEMENT PROFESSIONAL (PMP)®