One year proven experience in network/hardware/operating system troubleshooting, PC assembly, system integration, technical support, biometric scanners, and customer service helpdesk. Skills include computer networking, analytical thinking, and creative problem-solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration. An analytical and logic-based information technology professional and I have proven SAS experience as well as a broad background in database programming. Flexible with changing project guidelines, my knowledge of and agility with using the SAS platform results in solutions where absolute accuracy in data reports and extractions takes place.