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Candidate

Female, 36 years, born on 7 December 1988

Armenia, willing to relocate, prepared for business trips

Housekeeping Manager

45 000  in hand

Specializations:
  • Maintenance department manager/head

Employment: full time

Work schedule: full day

Work experience 6 years 8 months

December 2014January 2016
1 year 2 months
“RENCO” Armestate, Best Western Congress Hotel Yerevan

Armenia, www.congresshotelyerevan.com/,,,

Hotels, Restaurants, Food Service Industry, Catering... Show more

Housekeeping Manager
• Report lost and found articles • Training up new housekeeping staff • Plan schedules for housekeeping staff • Hand out individual work assignments • Inspect guest rooms prior to checking in • Create reports for the higher management • Respond to guest complaints immediately • Oversee cleaning and maintenance activities • Maintain budgets for housekeeping activities • Establish cleaning work routines for the staff • Report needed repairs to the maintenance staff • Supervise room cleaning and replenishing duties • Inspect level of cleanliness and report issues to the management • Coordinate supplies of linen etc. in order to maintain sufficiency • Issue supplies to housekeeping staff at the beginning of each shift • Maintaining an inventory of guest room and housekeeping supplies • Maintain inventory of tools and supplies used in housekeeping activities • Inspect guest rooms and public places within the hotel to ensure cleanliness • Plan, organize and direct team members to ensure high customer satisfaction • Making sure that all Guest Rooms have appropriate supplies and linens in them • Evaluate condition of furniture, fixtures and make appropriate changes and/or repairs • Directing housekeeping staff to ensure a high standard of cleanliness in all public areas • Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas • Supervise housekeeping staff and conduct detail inspection of all rooms and service areas • Supervising of the housekeeping department /room attendants, mini bar, cleaners, laundry attendants/ • Responsible for supervising the daily routine of housekeeping staff and for ensuring that guest rooms and common areas are always kept clean.
June 2014October 2014
5 months
“Tufenkian Historic Hotel Yerevan”

Armenia, www.tufenkianheritage.com/

Hotels, Restaurants, Food Service Industry, Catering... Show more

Housekeeping Manager's Assistant
• Report lost and found articles • Training up new housekeeping staff • Plan schedules for housekeeping staff • Hand out individual work assignments • Inspect guest rooms prior to checking in • Create reports for the higher management • Respond to guest complaints immediately • Oversee cleaning and maintenance activities • Maintain budgets for housekeeping activities • Establish cleaning work routines for the staff • Report needed repairs to the maintenance staff • Supervise room cleaning and replenishing duties • Inspect level of cleanliness and report issues to the management • Coordinate supplies of linen etc. in order to maintain sufficiency • Issue supplies to housekeeping staff at the beginning of each shift • Maintaining an inventory of guest room and housekeeping supplies • Maintain inventory of tools and supplies used in housekeeping activities • Inspect guest rooms and public places within the hotel to ensure cleanliness • Plan, organize and direct team members to ensure high customer satisfaction • Making sure that all Guest Rooms have appropriate supplies and linens in them • Evaluate condition of furniture, fixtures and make appropriate changes and/or repairs • Directing housekeeping staff to ensure a high standard of cleanliness in all public areas • Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas • Supervise housekeeping staff and conduct detail inspection of all rooms and service areas • Supervising of the housekeeping department /room attendants, mini bar, cleaners, laundry attendants/ • Responsible for supervising the daily routine of housekeeping staff and for ensuring that guest rooms and common areas are always kept clean.
November 2010June 2013
2 years 8 months
“RENCO” Armestate, Best Western Congress Hotel Yerevan

Armenia, www.congresshotelyerevan.com/

Hotels, Restaurants, Food Service Industry, Catering... Show more

Facility Manager
• Managing shifts, staffing • Controlling the service quality • Training of the new team members • Dealing with contractors and suppliers • Recruiting, training and monitoring staff • Supervising of the technicians department • Supervising the disposal of trash and waste • Planning and organizing the given job/tasks • Communicating with staff and management • Carrying out inspections of property and services • Proactive reporting of all Health and Safety issues • Managing information and general administration support • Planning and organizing with the computer emergency company • Managing, scheduling and coordinating assigned real needed services • Planning and organizing set ups for events, conferences and meetings • Responding appropriately to tenant’s emergencies or urgent issues as they arise • Planning and organizing with the disinfection and sanitary inspection companies • Checking that agreed work has been completed satisfactory by staff or contractors • Checking the facility and the quality part in the rooms and in the other parts of hotel area • Meeting with event manager and with organizers of the events and discussing details of the event.
June 2008June 2013
5 years 1 month
“RENCO” Armestate, Best Western Congress Hotel Yerevan

Armenia, www.congresshotelyerevan.com/

Hotels, Restaurants, Food Service Industry, Catering... Show more

Swimming Pool & Fitness Center Coordinator
• Customer Service • Managing shifts, staffing • Answer to the guests emails • Controlling the service quality • Training of the new team members • Analyzing sales figures of the years • Resolving conflicts and guests’ problems • Managing financial and statistical records • Be responsible for the ongoing events, parties in the pool • Send by email new promotion of price list to the members • Managing information and general administration support • Supervising of the card controllers and lifeguards departments • Inserting all information about members in computer 2 programs • Working with computer system made special for swimming pool • Selling of membership cards for Swimming pool and Fitness Center • Managing budget and financial plans of the swimming pool and fitness center.
June 2008June 2013
5 years 1 month
“RENCO” Armestate, Best Western Congress Hotel

Armenia, www.congresshotelyerevan.com/

Hotels, Restaurants, Food Service Industry, Catering... Show more

Swimming Pool & Fitness Center Coordinator
* • Customer Service • Selling of membership cards for Swimming pool and Fitness Center • Working with computer system made special for swimming pool • Inserting all information about members in computer 2 programs • Analyzing sales figures of the years • Managing budget and financial plans of the swimming pool and fitness center • Managing financial and statistical records • Send by email new promotion of price list to the members • Answer to the guests emails • Managing information and general administration support • Be responsible for the ongoing events, parties in the pool • Supervising of the card controllers department • Managing shifts, staffing • Controlling the service quality • Resolving conflicts and guests’ problems • Training of the new team members.
November 2008October 2010
2 years
“RENCO” Armestate, Best Western Congress Hotel Yerevan

Armenia, www.congresshotelyerevan.com/

Hotels, Restaurants, Food Service Industry, Catering... Show more

Business Center Employee
• Customer service • Preparing set up’s for conferences • Training of the new team members • Ensuring conferences run smoothly • Be responsible for the events of the day • Use of technical equipments and systems • Responsible for internet connection all over the hotel • Ensure the work of all the technical equipment run smoothly • Provide accurate and useful information to guests as required • Checking cleanness and the overall view of the conference halls • Ensure as well as to up-keep all equipment of the Business Center in good condition and be responsible for its general maintenance • Providing general business center services such as: knowledge to operate computer, typewriting, photocopying, scanning, faxing, laminating of the papers, fixing of internet problems.

Skills

Skill proficiency levels
Business English
Прием и распределение звонков
MS Office
Windows Xp
Leadership Skills
Customer Service
Teambuilding
Английский язык
Corporate Events Organization
Windows 7
Teamplayer
Team management
Organization Skills
Time management
Управление проектами
MS Outlook
Контроль исполнения решений
Планирование рабочего дня руководителя
исполнение поручений руководителя
Обеспечение жизнедеятельности офиса
Организация встреч
Прием посетителей
Административная поддержка руководителя
Работа в команде
Организаторские навыки
Windows Server 2003
Организация мероприятий
Управление персоналом
Управление продажами
Internet

About me

• Team working skills • Time-management skills • Strong problem-solving skills • Ability to work under pressure • Managerial and supervision skills • Punctuality and accuracy in work • Highly organized and detail-oriented • Knowledge of the hospitality industry • Resolving problems using good judgment • Organized, dynamic and responsible personality • Excellent interpersonal and communication skills • Superb manual dexterity and able to operate all necessary equipment • Ability to make progress on multiple assignments under time constraints.

Incomplete higher education

2007
“Yerevan State Trade and Service College” named after Norayr Achemyan
/Hotel and Tourism Management/, Hotel Manager
2005
Secondary school No166
lessons

Languages

ArmenianNative


EnglishC2 — Proficiency


RussianC2 — Proficiency


Citizenship, travel time to work

Citizenship: Armenia

Permission to work: Brazil, Georgia, Germany, Great Britain, Kingdom of Saudi Arabia, Netherlands, Russia, Spain

Desired travel time to work: Doesn't matter