Working with leading international ISPs, Carriers, Tier-1 Operators, Internet Exchanges, PNIs. Develop Carrier Service plans, processes and procedures. Building ongoing vendor relationships, assist in supplier selection and negotiations. In accordance to the company's international and local interconnect plans and agreements; undertake duties to fulfil carrier services objectives and requirements for international business. Monitor, revise and follow-up of agreements including commercial and pricing terms. Carry out in-depth study of the costing for leasing international interconnect transmission capacities and dedicated circuits. Development of new products within the National/International. Carrier services problems resolution and escalation. Ensure timely interconnect billing, settlement, and payment and keep track and records of related documents. Develop, prepare and negotiate plans of internet lease line capacities. Regular reporting on position of Carrier Service Accounts.

Job Responsibilities: Oversee the daily operations of a call center. Train and oversee staff in center procedures and monitor performance; provide ongoing technical guidance, direction, and counseling to call center staff insuring acceptable standards of customer interactions. Determine work schedules and make adjustments to staff assignments for adequate center coverage and cost containment. Respond to internal and external inquiries regarding operations; investigate and resolve problems, complaints or discrepancies. Compile and analyze data on center operations; prepare reports and make recommendations for improvements. Maintain databases, files and records. Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts. Minimize objections for payment and suggest available customer-friendly payment options. Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.

Job Responsibilities: Manage a portfolio of key accounts meeting and growing revenue goals for assigned accounts, planning sales and business development opportunities; Selling HPE products and solutions. Negotiation and maintenance sales or service contracts; Find potential customers via internal and external sources, establish and strengthen relationships with key accounts representatives; Run correspondence with existing and potential customers, make/ answer calls, arrange meetings and perform negotiations, as well as carry out additional sales; Sell the Company's products to legal entities, plan, execute and supervise projects for selling hardware and software products and solutions; Lead all aspects of the sales process and solution development; Respond to work delays, emergencies, and other problems; Project managing campaigns; developing timetables and setting deadlines for clients and the technical team; Constantly searching for new and profitable markets to gain new customers, find potential prospective customers to increase sales; Identify and win new enterprise accounts through effective new business development and account management; Provide detailed information and reports to the directors of the company as and when required;

Job Responsibilities: Managing commercial relationships of the department; Coordinating contract signing with Permissionaires and Air Companies Coordinating and managing requests by Air Companies; Prepare appropriate commercial presentations; Providing reports as and when required to other departments;

Job Responsibilities: Manage a portfolio of accounts; Constantly searching for new and profitable markets to gain new customers, find potential prospective customers to increase sales; Perform cold calling in order to create interest in the telecommunication services, arrange meetings and generate new business leads; Build and maintain account relationships and customer satisfaction; Promote and engage Enterprise B2B solutions across the entire Account Portfolio; Identify and win new enterprise accounts through effective new business development and account management; Project managing campaigns; developing timetables and setting deadlines for clients and the technical team; Identifying and cultivating new prospects; Managing and developing long-term relationships with the Company's international partners and customers; Make loan portfolio and debt collection process continuous analysis, propose improvements based on the results; Providing detailed information and reports to the directors of the company as and when required; Billing and Invoicing management; CRM management. Account Management Skills: Negotiating, selling and closing skills, sales experience in the IT industry; Capability to handle multiple projects smoothly and thoroughly; Experience of working with international and regional telecommunication carriers and operators; Job Achievements: Successful implementation of international sales and other projects in regard to the requests from international partners and customers. Customer involvement experience.

Job Responsibilities: Coordinating customer service; Provide information on the unit’s policies and products, make recommendations based on customer requirements; Maintain awareness of company processes and procedures related to IT operations and contracts; Implement service call process per Call Desk/Service Call Procedure; Provide customer service to include: status update, service challenges, technical support; Identify pain points and inconveniences for the customers regarding to the existing products and services; Responsible to monitor open service calls, update status throughout the process and initiate a survey to determine customer satisfaction level at the close of the call; Initiating a corrective and preventive action when required; Providing reports as required;

English, Translation and Translation Studies