• Managing projects on ICT and FMC products implementation and launch (including product and service development) • Organizing and implementing B2B (business-to-business) processes directed to the development and promotion of sales in frames of complicated projects • Cooperating with internal and external contractors and potential partners in frames of projects initiation and realization • Implementing and managing the process for NPS (Net Promoter Score) improvement in B2B segment in frames of customer experience program

Functions and Responsibilities: • Managing the whole cycle of IT infrastructure projects implementation • Coordinating the implementation of the centralized CIS projects (products, services marketing campaigns) initiated by Beeline HQ in Moscow • Developing and maintaining project-related and process-related documentation including policies, procedures, instructions, etc • Coordinating the process of IT issues solution within the Service and with the business units of the Company • Managing the process of operational acceptance of IT applications • Monitoring the processes of Change Management, Requests Fulfillment and Configuration Management • Problem Manager Achievements: • Implementation of Customer Survey System in frames of NPS Program - Customer Experience Improvement (in process) • Virtualization of SUN servers with the purpose of saving in CapEx/OpEx (in process) • Implementation of BlackBerry BES 10 service via Beeline Armenia network (completed) • Virtualization of Wintel servers (completed in 2013 with the total savings of $710 000 in CapEx/OpEx) • Implementation of power saving regime on the Company’s computers (completed in 2012 with the savings of about $12 000 per year) • Implementation and launch of FTTB (Fiber-to-the-building) service • Transfer of BSS systems support (ERP, CRM, Billing, etc) from AT-Consulting to Beeline Armenia (completed in 2010 with the savings of $1 million in OpEx per year) • Migration of the Company’s computer stock toms Windows 7 (over 2850 computers • Implementation and launch of electronic queue management system in ten Support and Service Offices of Beeline Armenia

Functions and Responsibilities: • Managing the process of implementing changes in IT systems • Managing the team of change coordinators • Developing documentation (policies, procedures, etc) related to the process of Change Management • Ensuring the proper implementation of the Change Management Process according to the relevant documentation • Coordinating projects of IT systems implementation Achievements: - Implementation and operation of Lotus Notes applications (about 45 applications). - Implementation of Change Management (CHG) process in the Company - Implementation of operational acceptance of IT applications (Release Management)

• Carrying out daily administrative works • Preparing memos, orders, decisions, policies and procedures • Translating and editing documentation related to the activities of the Directorate • Organizing and coordinating meetings, conferences and presentations • Participating in management of various IT projects as a member of the project team

• Teaching English to undergraduate and graduate students • Developing a special English program and conducting it at the English club organized within the chair • Working out examination tests for students

• Managing the personnel • Working out plans for personnel recruitment • Taking recruitment interviews • Developing programs for the professional development of the personnel • Making up employment contracts, orders and other relevant documentation

• Preparing, updating and maintaining documentation related to projects with internal and external partners • Organizing and coordinating meetings, presentations and participating at them • Carrying out written and oral translations

Менеджмент и Индустриальная экономика, Управление бизнесом (MBA)

Dav Solutions Company, Commerce

Beeline University of Armenia

PM Expert, Moscow, Project Maangement

PM Expert and Project Management College, Moscow, Project Management

IT Expert Company, Moscow, ITIL Process Management

EXIN, APM Group, ITIL Process Management