- Running the bar; - Forming an assortment based on customer needs and current trends; - Ordering goods and consumables; - Conducting an inventory; - Working with the bar technical quipment and running a minor maintenance; - Organising events and promotions in order to increase the venue's popularity and income; - Planning and posting advertisement in cooperation with the brand's Marketing Manager; - Running the venue's social media pages; - Training new employees; - Performing bartender's duties.

- Build long-term partnerships with partner hotels; - Creating new partnerships; - Control of the operation of hotels in the region of responsibility; - Create a commercial offer for partners in order to increase the company's profits; - Collecting and analyzing statistics; - Work to improve the proposals on hotels in the region; - Provide the necessary support for the company's partner hotels and resolve any issues.

- Serving guests; - Providing guests with comprehensive information on assortment, beer styles etc. - Conducting an inventory; - Working with the bar technical quipment and running a minor maintenance; - Organising events and promotions; - Running the venue's social media pages; - Training new employees.

Since 2005, I have participated in the preparation and conduct of numerous events held by key social organisations such as the Moscow Department of Culture, Department of labour and social protection of population of Moscow, Church and Culture Foundation (Фонд "Церковь и Культура"). Shortlist of the most notable events: - UNESCO World Conference on Education and Early Childhood Education in 2010. - International Youth Conference of Compatriots, dedicated to the 50th anniversary of Yuri Gagarin's space flight in 2011; - A benefit concert for veterans of World War II in the XI-th Moscow Easter Festival and "Music of the victorious spring" concert at Poklonnaya Hill 09.05.2012. - Sports Festival for the elderly (Рожденственский спортивный турнир "Московское долголетие") at Luzhniki Stadium, December 2019.

- Build long-term partnerships with partner hotels; - Control of the operation of hotels in the regions of responsibility; - Create a commercial offer for partners in order to increase the company's profits; - Work to improve the proposals on hotels in the region; - Provide the necessary support for the company's partner hotels and resolve any issues.

Front Office Supervisor at Sberbank Corporate University Campus

- Fulfill the role of Manager On Duty in the absence of the Front office manager and his Assistant. - Ensure the smooth and efficient overall day-to-day operations of the Front Desk. - Assist management in training, evaluating, counseling, motivating and coaching employees. - Develop and maintain positive working relationships. - Support team to reach common goals. - Listen and respond appropriately to employee concerns. - Perform check-in and out procedures. - Set up accurate accounts for each guest according to their requirements. - Ensure rates match market codes, document exceptions. - Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. - Supply guests with directions and property information. - Accommodate guest requests, contacting appropriate staff if necessary. - Follow up to ensure requests have been met. - Process all payment types, vouchers, paid outs, and charges. - Count and secure till at beginning and end of shift. Candidate for the best employee of the 2nd quarter, 2015;

- Follow all specified procedures to audit the shift closing of all front office staff, including completing an audit summary for each shift. - Assist the preparation of all reports relevant to daily revenues. - Complete and transmit daily management and accounting reports with supporting documents. - Assist in room reservations. - Perform check-in and check-out procedures. - Up-sell the guest whenever possible. - Verify that the correct charges and credits are posted to the corresponding guest folio. - Collect payment for charges on the guest folio. - Respond to guests inquiries. - Manage phone activity, including providing general knowledge to callers. - Manage walk-in traffic. - Register and assign rooms to guests. Recognized with awards: - Candidate for the best employee of the 3rd quarter, 2013; - Best employee of the 1st quarter, 2014.

- Assist in the day-to-day operation of the hotel front office. - Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. - Assign, coordinate, and supervise work activities of Front Desk agents. - Train and develop Front Desk Agents. Prepare staffing schedules. - Review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. - Review and resolve dispute accounts and Housekeeping discrepancies. - Take personal responsibility for correcting customer service problems. - Participated in building and training new, enthusiastic Front Desk team. - Targets met and exceeded goals. - Improved staff morale and encouraged professional developement within our department.

- Process guest arrivals and departures, including all necessary payments. - Handle and coordinate room assignments and pre-arrivals. - Address guests' concerns. - Offer referral for services and handle requests for information. - Handle and store luggage. - Assist other departments as required.

Since 2002 I have participated in numerous city festivals, children's parties and concert programs as entertainer, actor or presenter.

Control Systems, informatics and electro power systems, Computer, Computer Systems and Network, engineer