• Manage and supervise HR and admin resources of the organisation; • Ensuring sufficient and efficient usage of human resourcing; • Drive talent management and leadership development strategies, tools and processes in the disciplines of performance management, succession planning, talent assessment, coaching, development planning, and competency identification to develop leaders; • Employee engagement: developing employee recognition strategies and sponsoring key initiatives to promote and sustain a culture of service excellence, overseeing overall production of internal communications, events and programs materials to reach diverse employees of various levels of education; • Business plan/budget planning and management, cost control in line with set HR KBIs; • Compensation and payroll, workforce rewards and motivation systems management ensuring balanced approach to the employee appropriate stimulation vs. cost optimization targets; • Control of manpower recruitment, selection and appointment, induction, promotions and transfers; • HR branding; • Develop company activity in the best conditions of cost, liquidity, profitability and security; • Directing, coordinating and planning essential central services such as reception, staff transportation, security, maintenance, mail, archiving, cleaning, catering/cafeteria operations, waste disposal and recycling; • Ensuring the building meets health and safety requirements and that facilities comply with legislation; • Keeping staff safe; welbeing and Occupational Safety programs coordination (Doctor’s office); Achievements: • Employee engagement break through results Index= 93% for 2016; introduced Engagement action plans monitoring system; • Introduced Vacation day/pay minimisation system (40%); • Introduced Compensation and Benefit policy, Uniform allocation policy to adhere to equal and fair treatment; • Successful pass of Integrated Annual Sustainability Report audit; • Business process/HR structure optimization to create back-ups ensuring non-disruptive operations by lean structure while preserving employee energy; • Attendance/Pay Slips new automation system saving up 2.5 h/week and reducing recalculations to "0" ; • Introduced position –tailored Employee on-boarding programs based on survey results; • Coordinated successful HR transformation in Armenia Business Unit; HR process and statutory audit and improvement to provide full adherence to the legislation: • Individual filing and archiving, HR SAP and 1C data refreshment for accuracy and validity; • Labor contracts amended to adhere to legislative norms; • State program on Labor books virtualization 2017; • HR processes audit and fixing against London Stock exchange HR controls and company KPI; • Talent Acquisition and Employee Branding: time to fill diversified by job category, overall KPI reduced from ave. 28 days to 16 and 13.

Program on introducing Sector Skills Councils (SSC) concept into Vocational Education and Training system of Armenia, targeting employment promotion and improvement of business competitiveness in Winemaking and Hospitality (hotels, B&B’s, restaurant/food suppliers, transportation, relevant labor unions/associations, etc.) sectors; Main Tasks/ACHEIVEMENTS: • Carrying out research and analysis on SSC in EU, OECD countries; • Preparing stakeholder mapping methodology; • Realizing stakeholder mapping, including field study (stakeholders’ interviews) and analysis; • Assessing of the feasibility and impact of the SSC concept implementation (also writing an analytical report); • Developing possible scenario based on the results of meetings with the relevant educational, business and governmental bodies (value chain) in Scotland.

• Realization of the company’s and its products Market release, ensuring adherence of the company’s operations to the local regulatory requirements; • Determining market niche and positioning, developing of branding tools (company’s website) and public outreach strategy; • Managing internal and external resources to be delivered to the time, budget and quality standards; • Driving organizational improvement (Agile (Scrum) development environment); • Staff managing and recruiting; • Reporting to the Board. Achievements: • Realized market study to reveal beneficial positioning and product niche; • Analysed company’s resources, including HR and reflecting business expansion plans, presented Company Development Plan to the Board, with roadmaps on Marketing, Branding, Public outreach, Sales/Funding, Product Quality and Operational efficiency (including HR policy and Quality KPI’s) as well as Visionary to be also set as a ground for corporate culture formation; • Defined and made corresponding changes in the projects staff reporting system to tackle product quality shortage during the product development life-cycle; • Facilitated series of team project work on the company’s website architecture and design; • Designed and started introduction of the Recruiting model effective in severe labor shortage conditions.

• Human Resource management and organizational development; • Managing HR team of 45 in effectively driving all HR functions; • Participation in the formation and implementation of strategic and tactical plans of the Company; • Managing CEO and the Employee strategic communication plan and overseeing Internal Communication and Organization Development processes; • Promoting (PR) company’s “Employer of the Choice” Brand to the external public; • Employee engagement programs development; • Organizational culture reinforce (change management, internal communications system, employee events, recognition programs, etc); • Liaise with government entities and state controlling bodies on legislative issues; Consulting and leading negotiations on Labor relations; • Budget planning and management, cost control in line with set HR drivers and operational KPIs; • Compensation and payroll, workforce rewards and motivation systems management ensuring balanced approach to the employee appropriate stimulation vs. cost optimization targets; • Control of manpower recruitment, selection and appointment, induction, promotions and transfers. Formation Top management selection; coordination of on-boarding programs for top-manager. Development of effective recruitment policies and systems (FTE, trainees, apprentices, outsource/outstaffing) ; • Managing of learning gaps identification, implementation and evaluation of L&D programs (Talant pools), coordination of Corporate University operations affecting 4 countries of CIS Business Unit; • Occupational Safety and Health programs coordination: hazardous work, electro- security, etc. • Advising managers on organizational policy and people management; ACHIEVEMENTS: • Directed multiple projects of reorganization impacting more than 2700 employees with prior placement resulting in no adverse impact to the business; • Successfully realized employee engagement programs via internal communication projects bringing to overall raise of KPI for 5-10% within three years; • Developed Internal Communications system into employer Vs employee feedback instrument and means of outreach of promoting corporate values, culture and ethics; • Managed staff reductions by in-house resources at most cost effective way reducing headcount by about 12% per annum in 4 years; • Retail chain optimization and expansion (HR branding/operations, Sales compensation schemes, from 15 to 84 stores); • Provided zero violations after inspections by governmental supervisory entities; • Introduced and implemented Employee Succession program; • Introduced and implemented Vacation Pay Reserve reduction projects for 4 years (av. 29%) • Consecutively ensured adaptation and effective implementation of Mercer, Hay Group and Earnst&Young's principles and research results in HR systems all through the year; • NPS (incl-ng eNPS) program integration; • Operational Excellence: integrated and set up the system of Cost reductions and Income Generating projects; • Created Museum of Telecommunications of Armenia, 2012 (acting museum, registered in the Int-l museum registry); • Awards: Green workplace (2012), Certificate for Appreciation for creating sustainable and decent workplace and sponsoring various charitable programs (2012);

• Overall recruitment process overseeing; • Division’s budgeting and reporting; • Managing team of 5 employees; • Staffing, employment and recruiting programs developing and administering; • Recruitment standards reviewing and implementation along with creating new regulatory documents and strategy; • Coordination of the recruitment for all the job openings in the Company including the recruitment for top managerial positions; • Supervision of accurate and timely administration of the document flow and of resume database; • Exit interview system reviewing and maintenance; • Promotion of the company image to candidates and external service providers (job fairs, seminars, meetings); ACHEIVEMENTS: • Adapted, implemented and supervised the Graduate Internship Program "3-rd Generation". Collaborated with educational institutions and supervised the student internship process in the Company (Key personal turnover reducing to up to 6% from 15%) ; • Adapted and successfully implemented (Key) Employees Retention program with 0 expert leaving the Company in 3 years and ensured overall hand-over of key expertise within the Company talents.

• Full cycle of candidate searching and selecting; • Preparation of opening requisitions; • Determination of appropriate recruiting sources and announcing of position's profile; • Screening of the received resumes and organization of interviews and testing; • Candidates’ reference checks conduction; • Collaboration with agencies, recruiting contractors and/or internet website representatives; • Organization and participation in job fairs; • Managing of exit interviews; ACHEIVEMENTS: • Set up division reporting system (weekly, monthly, quarterly and annual); • Organised system of Candidate profiles' storing in categorized Rezume database; • Developed Candidate's Application Form.

- Interpret in Armenian/English/Russian languages when necessary at bilateral and multilateral meetings; - Translate and summarize various documents ensuring high quality of translations and meeting deadlines (fields of finance, banking, legal, etc.); - Provide administrative support to the management;

- Delivering business-consulting to the clients, developing business-plans, grant proposals and loan applications; - Conducting market surveys and market research; - Collecting primary and secondary data, conducting interviews; - Developing new training modules, conducting training.

- Providing leadership to and oversight of the planning, budgeting, acquisition, implementation, maintenance of all CHAP/Armenia administrative resources and requirements, functioning of CHAP Database, internal office financial and programmatic needs; - Realisation of all the Public Relation activities: Press Releases, informational Bulletin, impact materials and articles; Procurement coordination and liaison with the relevant shipping and governmental agencies, RA Ministries on Procurement and Customs Clearance on related issues; - HR activities (recruitment, personnel records management)

- Conducting country research to identify the need and potential beneficiaries at particular regions and country wide; - Assisting in design and realisation of general country projects; - Representing CHAP at the meetings with the representatives of the US Embassy, UN, INGO and RA Ministries; -Person in charge for preparation of the organization’s monthly budget and monthly cash requests. Maintaining daily cash, supporting documents and financial reporting. - Realizing of daily payments and controlling overall office expenditures; - Preparing of all the Organizational Reports (daily updates, Weekly, Monthly, Quarterly); - Coordinating purchase and maintain inventory and requisition of office/warehouse supplies and equipment; - Monitoring cleaning services, office maintenance, repair, and procurement as well as dispatch of office supplies; - Preparing, review and follow up of the letters and supporting documents; - Arranging the assistance goods' distributions; - Process requests for Visas, and other Office support

https://www.hrci.org/our-programs/our-certifications/SPHRi, SPHRi (Senior Professional in Human Resources international)

Political Sciences (Regional Studies), Post Diploma Yearly Course

Comparative Law Department /MCLS/, IEP Course (Legal)

Division of English & Spanish languages, Diploma in English and Spanish languages and literature

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Corporate Culture Development Center, Corporate Culture

Beeline University, Management

Moscow Business School, personnel management

PM Expert, Human Resources

Beeline University, Management

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International Centre for Financial and Economic Development, Human Resources

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CIPD (Chartered Institute of Personnel and Development), Human Resources

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HRCI (HR Certification Institute)